Description:
The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.
Key Responsibilities:
- Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
- Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
- Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
- Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
- Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
- Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
- Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
- Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
- Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
- Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
- Other duties as assigned.