Crisis Communication Coordinator

Description:

The Crisis Communications Coordinator will be responsible for managing communication around a range of crisis situations, including public health emergencies, and handling live crisis response for both internal and external audiences. This position will collaborate with a varied set of subject matter experts and stakeholders to effectively address crisis as they arise, as well as define a proactive issues management approach. He/she should have strong writing skills and thrive in a fast-paced, deadline-oriented environment. The nature of the work also requires an ability and eagerness to juggle multiple responsibilities, inside and outside traditional work hours.

Qualifications

• Bachelor’s Degree or equivalent experience in journalism, public relations, communication, or marketing.
• Previous experience managing issues or crisis.
• Natural ability to partner with multiple functions and senior stakeholders with confidence.
• Excellent analytical, written, and verbal business communication skills.
• Pays close attention to detail and quality of work product.
• Ability to operate with grace and effectiveness under pressure in a fast-paced environment, with meticulous attention to detail.
• Sound problem identification, judgement, resolution, and decision-making skills.
• High-level of integrity and discretion when presented with sensitive or confidential issues.

Essential Duties

• Manage development of crisis response strategies, reactive statements, FAQs and other deliverables as needed.
• Provide counsel on strategy, collaborating with partners, and other internal teams as appropriate.
• Effectively communicate, sharing deadlines and identifying roadblocks that impact execution.
• Develop and implement response communications processes and procedures.
• Execute proactive and reactive media relations strategies as needed.
• Provide reports and analysis on key issues.
• Respond to intermittent and unexpected issues that may occur and result in work activity occurring outside the hours of standard working hours.