Customer Account Representative

Description:

• Develops sales opportunities by building rapport, providing pricing, information and explanations, and preparing quotations.
• Speaks with customers directly via phone and email.
• Fills orders by working with customers, warehouse and logistics, communicating expected delivery date, and explaining stock-outs.
• Problems solves to meet customer needs by working with internal and external teams such as warehouse, logistics, vendors, and customers
• Develops accounts by checking customer’s buying history and informing them on enhanced product lines
• Maintains communication equipment by troubleshooting, reporting, and tracking problems.
• Maintains and improves quality results by following standards and recommending improved policies and procedures.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.
• Additional Skills & Qualifications:*
• Strong customer service experience
• Experience working in a fast paced environment and handle situations under pressure
• Strong communication, organization, and prioritization skills
• Associate or Bachelor Degree preferred, but not required