Customer Acquisition Representative

Description:

Customer Acquisition Representative

Location: Dallas, TX

Full-Time | In-Person

Embark Agency is expanding its Dallas team and hiring Customer Acquisition Representatives to support direct-to-consumer telecommunications campaigns.

The primary objective of this role is acquiring new residential customers for high-speed internet, mobile, and bundled connectivity packages through face-to-face engagement in retail and event environments.

This is not passive customer service. It is proactive customer acquisition.

Core Responsibilities

• Engaging shoppers and event attendees to identify switching opportunities

• Understanding competitors’ offers and positioning services accordingly

• Educating customers on fiber infrastructure, speed tiers, and coverage benefits

• Breaking down pricing structures transparently

• Assisting customers through eligibility checks and credit verification steps

• Ensuring all applications meet compliance standards

• Managing follow-up confirmations when required

• Tracking daily acquisition numbers and improving conversion ratios

You will receive structured product training covering:

• Internet speed tiers and data requirements for streaming, gaming, and remote work

• Mobile plan comparisons and device upgrade incentives

• Bundle discounts and promotional campaign timelines

Ideal Background

• Sales, retail, hospitality, or call centre experience preferred but not required

• Strong verbal communication skills

• Comfortable discussing pricing and overcoming hesitation

• Self-motivated and performance-driven