Customer Care Representative

Description:

MTM, Inc. is looking for a Work from Home Customer Care Representatives for a class that starts on Monday, Nov 8th.

Candidates must be able to able to work the hours of 11am-7:30pm EST, Mon-Fri for 3 weeks of paid virtual training. After the 3 weeks of training, candidates must be able to work the following shift:

8am-4:30pm, Mon-Wed, Fri-Sat (off Thurs & Sun)

8am-4:30pm, Mon-Tues, Thurs-Sat (off Wed & Sun)

All you need for the Customer Care Representative role is:

• 1 year of Customer Service experience.
• Basic typing/computer experience with excellent navigational skills.
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited.
• A quiet space within the home free of distractions to take in-coming calls.

If you are selected for the Customer Care Representative role you will be provided with a Desktop, Keyboard, Mouse and Headset.

What you will be doing:

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Work From Home Opportunities
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Milestone Anniversary One Month Sabbatical
• Leadership Mentoring Opportunities