Description:
Slalom’s Customer Experience (CX) team is a group of diverse individuals who happen to be world-class multidisciplinary creatives, designers, researchers, and strategists. We're artists and technologists, sure. But we're also athletes and farmers, carpenters and musicians, educators and data nerds, and so much more. Together, we operate with a shared passion for building great products with great clients.
This role reports through the Senior Director of Experience Design within our Customer Experience (CX) capability and is hired as a Director. You will partner most closely with technology practitioners in the Enterprise technology capability, and collaborate with several other capabilities.
What You'll Do
- Provide advisory consulting leading strategic conversations, capturing requirements, and presenting data-driven recommendations to client leadership
- Grow Slalom’s CX business by participating in new business development activities, developing proposals and sales materials, guiding solution design, establishing partnerships with key technology vendors and identifying opportunities in the platform design landscape
- Support the building and management of a high-performing team of platform design specialists, providing mentorship and professional development
- Drive strategic value for our clients by developing measurement frameworks, data strategies, and advising on product design for organizational maturity
- Lead technology evaluations and discovery for enterprise technology solutions, with expertise in user needs and integrated workflows across systems
- Oversee design of platform experiences and review all creative work for proper implementation of designs while ensuring client and employee needs are met and proper resource allocation
- Lead design teams in the implementation of enterprise SaaS platform solutions such as ServiceNow, Adobe, Salesforce, etc.
- Demonstrate design excellence by participating in hands-on formulation of requirements and designs
- Foster innovation by staying ahead of industry trends and identifying new opportunities for clients and the practice
What You'll Bring
- 10+ years of experience in design/user experience delivery related to SaaS platforms with at least 5 years in leadership roles
- Proven new business development experience with demonstrated success in identifying opportunities, crafting compelling proposals, and closing deals for platform-based transformation experience work
- Strong client relationship management skills with proven ability to lead client interviews, communicate complex concepts to non-technical stakeholders, and provide strategic analysis to diverse audiences
- Track record of building high-performing teams and managing product design/user experience practices in consulting settings
- Deep understanding of designing in platform contexts, utilizing products from Salesforce, ServiceNow, Adobe and other Enterprise grade solutions, and design tools like Miro, Figma, Cursor, and other AI tools
- Technical expertise across user experience technologies, with the ability to work closely with technical practitioners on feasibility, constraints and tradeoffs
- Strategic mindset for developing measurement frameworks and roadmaps that drive client business outcomes
- Excellent analytical and communication skills with ability to create compelling data narratives and actionable insights
- Hands-on leadership where you take accountability from the top of the pipeline to the delivery of software to end users, jumping in as needed throughout the product lifecycle