Customer Experience Intern

Description:

The Molina Healthcare Internship Program shares an objective to create a steppingstone for students who aim to be professionals and future leaders in the healthcare business profession. Interns are assigned special projects and various other duties that are intended to provide them with valuable professional work experience and industry insight. The purpose of an internship is to develop talent by providing students with experiential learning, formal training and opportunities to interact with healthcare professionals and community leaders. Interns will perform meaningful work alongside talented professionals, gaining insight to Molina's culture, Mission and Values

Knowledge/Skills/Abilities

Implementation Support: Works to support management and teams through following job duties for implementation support:
 

• Provides support with analytical, problem solving, including definition and documentation, business workflow analysis, specifications, requirements definition and documentation.
• Supports documentation and changes to existing business processes. Helps to identify new opportunities for process developments and improvements.
• Supports team on work plans and other deliverables for assigned areas utilizing approved templates and practices to ensure consistent content and format is maintained across department.
   

Data Analytics: Reviews data extracts from multiple sources of information and large data sets from a variety of systems to identify and analyze outliers.
 

• Supports the work related to monitoring, tracking, and trending department data.
• Supports preparation of state mandated reports and analysis.
   

Job Qualifications

Preferred Experience
 

• Must possess clear and professional written, verbal and interpersonal communication skills.
• Strong work ethic, self-motivated and ability to develop relationships.
• Good time management, organizational and interpersonal skills required
• Computer and data analysis experience including MS Word, Excel, Outlook and PowerPoint and experience with internet research.
• Excellent critical thinking/problem solving skills
• Ability to handle confidential information
• Ability to maintain confidentiality and to comply with Health Insurance Portability and Accountability Act (HIPAA)
   

Program Requirements
 

• Must be currently enrolled in an undergraduate or graduate program
• Should be a freshman sophomore or junior
• Minimum GPA of 3.0 or higher
• Pursuing a degree in Healthcare Administration, Public Health, or a related field
• Must have unrestricted authorization to work in the United States
• Able to commit to the full-time, 10-week internship program from June 1st - August 7, 2026?