Description:
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
- Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
- Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
- Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
- Ensure the accuracy of outgoing orders, verifying all details before final submission.
- Operate as an integral part of the office support staff, assisting with various administrative tasks.
- Scan, file, and upload documents to maintain organized and accessible records.
- Order and manage office supplies to ensure the office runs smoothly.
- Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
- Strong attention to detail and accuracy.
- Excellent organizational and multitasking skills.
- Proficient in data entry and office software.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
- Customer service
- Customer support
- Data entry
- Purchase order management
- MS Excel proficiency