Customer Growth Manager

Description:

Cloudbeds is seeking a Customer Growth Manager responsible for driving upsell and cross-sell revenue within the existing customer base. The role focuses on building customer relationships, identifying growth opportunities, and delivering tailored product recommendations. This is a remote, full-time position within a global SaaS company transforming the hospitality industry through AI-powered solutions.

Key Responsibilities:

• Meet and exceed revenue and upsell targets

• Build and maintain strong relationships with existing customers

• Identify upselling and cross-selling opportunities

• Conduct strategic account analysis and customer outreach

• Deliver tailored product demos, proposals, and presentations

• Collaborate with onboarding and product teams for smooth implementation

• Stay updated on industry trends and competitor activity

• Maintain a strong, high-quality sales pipeline

Qualifications:

• Proven track record in upselling, sales growth, or account expansion

• Experience in hospitality operations

• Strong understanding of hospitality industry trends

• Excellent communication, negotiation, and presentation skills

• Problem-solving mindset with ability to tailor solutions

• Self-motivated and goal-driven

• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative AI

• Willingness to travel <10%

Desired Characteristics:

• Strong relationship-builder

• Analytical and strategic thinker

• Comfortable conveying technical concepts to non-technical stakeholders

• Independent, driven, and proactive

• Bonus: Experience selling PMS or hotel tech software

• Bonus: Additional European languages

Additional Requirements:

• Ability to work fully remotely

• Must meet local labor requirements for PTO

• Comfortable working with a global distributed team

• Ability to work with diverse customers and cultures