Customer Service

Description:

Your Role and Responsibilities:

• Act as first line of contact for incoming phone calls and route as appropriate to the Heraeus Noblelight team.
• Assist in creating and disseminating basic quotes for inquiries with accurate pricing.
• Locate answers to customer questions in an efficient manner.
• Process orders received via online store.
• Generate POs for customers as needed.
• Monitor incoming mailbox and respond to inquiries in written format via email.
• Conduct basic administrative functions around the office to support Heraeus Noblelight employees.
• Other essential administrative and customer service-related duties as assigned.

What is Required for this Role:

• Associate’s degree or equivalent experience.
• Minimum 3 years of experience in customer service.
• Inside sales experience preferred.
• Experience in ERP SAP preferred.
• Strong written and verbal communication skills.
• Effective collaboration abilities.