Customer Service

Description:

We are seeking an outgoing and dependable individual to provide Front Desk Customer Service as part of our star-quality team! The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position requires strong communication skills and the ability to handle inquiries and resolve issues in a professional manner.

Responsibilities:

- Respond to customer inquiries via phone, email, and face-to-face conversations

- Assist customers with product information, pricing, and availability

- Process orders and credits efficiently

- Provide solutions to customer issues with a focus on customer satisfaction

- Conduct data entry tasks accurately and in a timely manner

- Analyze customer feedback to improve service quality

- Communicate effectively with other departments as necessary

-Other projects as assigned

Experience:

- At least one year previous experience in customer service or related field

- Strong communication skills in English; bilingual in Spanish is preferred

- Ability to effectively communicate with customers and colleagues

- Proficiency in data entry and CRM software

- Experience with answering and routing incoming calls