Description:
As a leader in the science of nutrition, Nestlé Health Science believes in empowering healthier lives for patients and consumers through a rich product portfolio featuring top brands such as Garden of Life®, Nature’s Bounty®, Vital Proteins®, Nuun®, Persona Nutrition®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more, as well as through Aimmune Therapeutics, a biopharmaceutical company developing therapies to prevent, manage and treat food, GI and metabolic-related diseases.
Our team members are challenged to make a genuine impact and play an integral role in driving the business forward. We embrace a dynamic culture that always puts the consumer first, and where ownership, accountability and agility are celebrated at every level. To help our people thrive, we offer expansive career growth potential, the opportunity to work alongside and learn from talented colleagues with diverse backgrounds and skill sets, and a range of best-in-class benefits.
The Contact Center Coordinator will respond and follow up with US and International consumers & healthcare professionals through multiple communication channels within the Nestle Nutrition Contact Center as the voice of the brand (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews). Provide expert advice, nutrition and product education along with exceptional customer service managing consumer product inquiries and processing quality incidents in accordance with FDA requirements. Drive Market Share though demand generation, marketing promotion and sales activation through consumer loyalty programs, upsell and cross sell appropriate brand SKUs in alignment with business strategy and facilitate eCommerce purchase transactions. This position is for a 24/7, 365 day per year operations center and could require availability for holidays, evenings and weekends. Ability to work remote will be considered.
Organization | Gerber |
Industry | Customer Service / Tele Marketing / Tele Sales Jobs |
Occupational Category | Customer Service |
Job Location | Fremont,USA |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2022-09-30 7:31 am |
Expires on | Expired |