Customer Service Agent

Description:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Job-Specific Experience, Education & Skills

Required

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Alaska Airlines or Horizon Air. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Required

• A minimum of 2 years of customer service or community service experience.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.