Description:
Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in the region. Manage Municipal franchises within the Region including community development, local area economic development & strategic marketing plans. Resolve escalated customer issues from MPSC, Executive Complaints, Customer Contact Center, Media, etc. while also working with Customer Service Support. Responsible for some media response, communications and other public facing communications within the region. Support local media relations (OpCo Communication Manager responsible for maintaining relationships with key media reps).
- Responsible for managing a portfolio of assigned accounts and other accounts as needed; serving as the primary point of contact, performing annual reviews to monitor and assess quality of service and account billing, customer rate class, overall customer satisfaction, and promoting products and services in alignment with customer’s needs, Entergy’s electrification goals, and to meet customer sustainability objectives.
- Resolve customer issues/concerns by providing leadership and coordination between internal departments, i.e. operations, engineering, asset management and the EBC to provide seamless service to customers and external constituents.
- Partner with Business & Economic Development on site selection and/or expansion opportunities. Negotiate and coordinate service and contract activities associated with new and expanding commercial & industrial customers.
- Develop and maintain targeted relationships with political and key community constituents, influential civic associations and business leaders in municipal markets in the region.
- Manage Municipal franchises within the Region including community development, local area economic dev. & strategic marketing plans.
- Resolve escalated customer issues from MPSC, Executive Complaints, Contact Center, Media, etc. working with Customer Service Support group.
- Responsible for media response, communications and other public facing communications within the region. Support local media relations (OpCo Comm Manager responsible for maintaining relationships with key media reps).
- Responsible for external facing storm and emergency response including mobile CIC and peer network support as needed.