Description:
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
What You'll Be Doing
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email .
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties : calling on outstanding accounts, processing credits and exchanges , and resolving account conflicts through UniFirst's escalation process.
- Partner and provide administrative support to UniFirst's Sales Department.
- Perform basic data entry and other administrative duties .
Qualifications
What we're looking for:
- 2 years of Customer Service experience in an administrative setting is preferred .
- Prior Accounts Receivable experience is highly encouraged .
- High School diploma or GED equivalent is recommended .
- Verbal & w ritten c ommunication skills: professional telephone and email etiquette .
- E ssential skills : active listener, responsive , and personable .
- Computer skills: proficient knowledge of Microsoft Office products ( i.e. Outlook, Excel, Word, TEAMS, etc )
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently .
- Problem solve r in a dynamic environment .
- Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)