Customer Service Representative

Description:

Akkodis is seeking a Customer Service Representative for a Contract position with a client Bothell, WA (Hybrid Model). Ideally, we are looking for applicants with a solid background in Customer Service Representative and extensive experience with Customer Service, Supply Chain & ERP Systems.

Required Skills:

• Problem Solver

• Team Collaboration – Utilized Teams app

• Excel Experience

• ERP System Experience

• This is NOT a Call Center

• Heavy Email Volume – Outlook experience REQUIRED.

• Resource will be trained

• Good with time management.

Customer Service Representative job responsibilities Includes:

• School Diploma or equivalent.
• 4 years' work experience in a customer service and supply chain environment.
• entertainment experience highly desired.
• understanding of the full supply chain process.
• excellent communication skills and can interact with a diverse multi-level organization and global customer base.
• self-motivated, well organized, and detailed oriented.
• problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward.
• working knowledge of computers and the use of software packages (Windows, Excel, Word, and PowerPoint) with emphasis on Excel and Access.
• or ERP system experience highly desired.
• to work independently and make decisions as required with minimum supervision.
• to understand and interpret technical and contractual language.
• to travel to customer sites and represent PAC in a professional manner.
• to mentor other employees and a demonstrated desire to accept new projects and challenges in support of company goals.
• on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.