Customer Service Representative

Description:

Responsibilities:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders

Qualifications:

• High school diploma or equivalent
• 1 year of experience within a call center environment
• Experience with Microsoft Office
• Strong customer service and problem solving skills
• Ability to multitask with exceptional organizational skills