Customer Service Representative

Description:

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

Based in Savage, MN the primary responsibility of the Customer Service Representatives is to provide support and develop relationships with our customers and sales teams. You'll provide the highest degree of customer service and respond to inquiries from customers and Account Managers by accurately and efficiently processing requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance. This position should work with a high attention to detail, sense of urgency, excellent organization skills, and a positive demeanor.

Essential Functions
 

• Support customers and outside sales team
• Prioritize and manage multiple requests in a fast paced environment
• Proactively anticipate customer's and manager's needs
• Field 50-100+ emails daily
• Effectively communicate via email/phone
• Proficient in Microsoft Office
  
  
  
   

Experience, Education And Skills
 

• 2+ years of experience inside sales / customer service experience
• Associates / Technical degree is preferred
• Inside sales experience in a manufacturing or industrial distribution environment is preferred
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Working experience with Trend (CRM) is a plus
• Strong analytical, mathematical, and mechanical aptitude