Customer Service Representative

Description:

Are you passionate about making a difference in people’s lives? Modivcare is looking for Customer Service Representatives (CSRs) to join their team in Jackson. This role is fully onsite and requires individuals who can handle a high volume of customer interactions while ensuring accuracy and quality service.

As a CSR, you will serve as the first point of contact for members, helping them with transportation services and ensuring their requests are handled efficiently. This is a Monday-Friday role with a structured start date of April 22, 2025.

Key Responsibilities:

✅ Customer Interaction & Support:

• Handle 100+ calls per day, assisting members with transportation-related inquiries.
• Schedule, modify, and cancel customer reservations using standardized protocols and scripts.
• Document conversations accurately and ensure all relevant details are recorded in the system.
• Educate members on Modivcare's services and insurance coverage.
• Refer unresolved customer concerns to the appropriate department for further action.

✅ Operational Excellence & Compliance:

• Follow company policies and procedures to ensure consistency and efficiency.
• Input accurate trip data and maintain proper documentation.
• Attend 100% of training for the first 30 days to ensure full readiness for the role.
• Work overtime as required to meet business needs.

Qualifications & Skills Required:

✔ High School Diploma or GED (Required)
✔ 0-2 years of customer service or contact center experience
✔ Ability to type at least 35 words per minute (WPM)
✔ Strong verbal and written communication skills
✔ Proficiency in Microsoft Office Suite
✔ Ability to talk and type simultaneously while handling customer calls
✔ Ability to work independently under general supervision
✔ Strong problem-solving and decision-making skills in a fast-paced environment

Compensation & Benefits:

💰 $15/hr pay rate
✅ Medical, Dental, and Vision insurance
✅ Employer-Paid Life Insurance and AD&D
✅ 401(k) Retirement Savings Plan with Company Match
✅ Paid Time Off & Paid Parental Leave
✅ Short-Term & Long-Term Disability Coverage
✅ Tuition Reimbursement
✅ Employee Discounts (Retail, Restaurants, Travel & More!)