Customer Service Representative

Description:

Primary Accountabilities

Specialized Knowledge & Skills Requirements

• • You will ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.
  • You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.
  • You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
  • You will refer more complex issues to appropriate service partners.

   

   

   

   

  • • Demonstrate experience providing customer-focused solutions or support.
    • Demonstrated written and spoken communication skills.
    • Demonstrated ability managing multiple priorities in a fast-paced environment.
    • You will troubleshoot and resolve issues.