Description:
Primary Accountabilities
Specialized Knowledge & Skills Requirements
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- You will ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.
- You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.
- You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
- You will refer more complex issues to appropriate service partners.
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- Demonstrate experience providing customer-focused solutions or support.
- Demonstrated written and spoken communication skills.
- Demonstrated ability managing multiple priorities in a fast-paced environment.
- You will troubleshoot and resolve issues.