Customer Service Representative

Description:

We are an industry-leading Property & Casualty company with a rich 160-year tradition and expanding our Commercial Lines Customer Service Center. We are seeking motivated individuals for roles at our Worcester corporate headquarters.

As a Customer Service Representative, you are more than just a contact point—you are the heartbeat of our operations. You will provide essential documentation and support to agents and policyholders, ensuring their continued success. If you are looking to build a career within a culture recognized by Forbes and Business Insurance for its excellence and employee development, we want to hear from you.

What You’ll Do:

• Handle a variety of incoming and outbound inquiries from agents and policyholders via phone and email, providing professional and accurate solutions.
• Process high volumes of Certificate of Insurance (COI) and ID card requests
• Manage and index several Customer Service Center digital mailboxes to ensure all requests are routed and handled efficiently.
• Conduct proactive outbound calls regarding new business, renewals, and customer satisfaction to strengthen client relationships.

What You’ll Bring:

• 2+ years of experience in a customer service environment.
• Oral and written communication skills
• Prior experience or working knowledge of Commercial Rating or Agency Customer Service is "preferred."

What's in it for you?

• Monday – Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday – Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training)
• Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully
• Major medical insurance, dental, and vision coverage