Customer Service Specialist

Description:

O’Reilly Auto Parts, a leader in the automotive aftermarket industry, is looking for a Parts Specialist to join their team in Granville, NY. This full-time, on-site role is ideal for someone who enjoys engaging with customers and has a passion for automotive parts and services. The position combines customer-facing responsibilities with operational duties to ensure high-level service for both retail and installer clients.

Key Responsibilities:

• Deliver outstanding customer service through O’Reilly’s programs such as Hi-5, Low Price Guarantee, and Rock the Call.

• Promptly and professionally greet walk-in customers, assist with product selection, and provide knowledgeable recommendations.

• Support managers and installer service specialists in serving professional clients.

• Provide accurate phone support by answering queries, quoting prices, and recommending premium and related products.

• Operate the cash register efficiently, handle transactions, and maintain the security of the cash drawer.

• Process returns and exchanges while maintaining a friendly, solution-oriented approach.

• Assist in daily operational tasks like stocking shelves, receiving freight, maintaining displays, and preparing merchandise returns.

• Perform vehicle-related services (where allowed) such as battery tests, headlight replacements, and code scanning.

• Occasionally drive company vehicles for deliveries (must meet driving eligibility requirements).

Required Skills & Qualifications:

• High school diploma or equivalent.

• Excellent multitasking and customer service skills.

• Ability to work in a fast-paced, service-oriented retail environment.

• Strong attention to detail with the ability to handle alphanumeric data accurately.

• Must be team-oriented and possess effective communication skills.

• Willingness to complete company-provided training programs.

Preferred Qualifications:

• Previous experience in automotive parts, cataloging, or retail service.

• ASE certification.

• Fluency in Spanish or other additional languages.

Compensation & Benefits:

• Hourly Pay: $15.50–$21.50 (commensurate with experience and responsibilities).

• Additional Perks: Quarterly/annual bonuses, shift premiums, and cross-functional work premiums (when applicable).

• Benefits Include:

  • Medical, dental, and vision insurance.

  • Stock purchase plan and 401(k) with employer contributions from day one.

  • Paid time off.

  • Flexible spending account (FSA) options.

  • Health and wellness programs.

  • Educational tuition assistance.

  • Strong internal promotion opportunities.