Customer Service Specialist

Description:

Wolters Kluwer, a global leader in providing information tools and software solutions for professionals in finance, taxation, and law, is seeking a Customer Service Specialist to join its dynamic support team. The selected candidate will play a key role in providing functional and technical support to clients using Wolters Kluwer’s suite of professional software products.

This position offers the opportunity to work in a multinational, fast-paced, and collaborative environment, gaining hands-on experience in tax and accounting software systems while expanding technical and regulatory knowledge.

Key Responsibilities:

• Provide high-quality customer support to clients regarding the functional use of Wolters Kluwer software products.

• Analyze and resolve client issues related to accounting, tax, and legal software applications.

• Collaborate with internal technical teams to resolve complex application-related issues.

• Support clients in adopting innovative solutions and improving operational efficiency.

• Actively contribute to cross-functional tasks and projects to enhance customer experience.

• Maintain up-to-date knowledge of fiscal, accounting, and labor law regulations relevant to the software portfolio.

• Ensure timely and effective communication with clients, demonstrating professionalism and a problem-solving mindset.

Qualifications and Requirements:

• Bachelor’s degree in Economics or Commerce (Economia e Commercio) or equivalent.

• Prior experience in customer service, accounting firms, or consulting companies specializing in Tax & Accounting or labor law.

• Strong understanding of accounting principles and tax regulations.

• Proficiency in Microsoft Office Suite and an aptitude for learning new technologies.

• Excellent listening and communication skills, with the ability to interpret and address client needs effectively.

• Strong problem-solving attitude, with the ability to deliver effective and rapid solutions.

• Demonstrated passion for innovation, technology, and process improvement.

• Team-oriented, enthusiastic, and proactive personality.

• Commitment to continuous learning and professional growth.

What Wolters Kluwer Offers:

• A multinational work environment focused on innovation, collaboration, and professional development.

• People Care Program: Dedicated to fostering individual and professional growth in a supportive and inclusive environment.

• Continuous Learning Opportunities:

  • Access to top-tier training platforms and internal programs such as #GROW.

  • Personalized career development and IT training pathways.

  • Participation in international and interfunctional projects promoting knowledge exchange.

• Work Methodology: Agile working model promoting flexibility, open communication, and collaboration.

• Hybrid Work Setup: Combine on-site presence with remote working flexibility.

• Flexible Work Hours supporting work-life balance.

• Meal Vouchers: €8 per day.

• Online Well-being Programs and a Welfare Platform accessible to all employees.

About Wolters Kluwer:

Wolters Kluwer is a global information services and software company that empowers professionals in healthcare, tax, accounting, risk, finance, and legal sectors with advanced digital solutions. With a strong presence in over 40 countries, the company combines deep domain expertise with cutting-edge technology to help professionals make critical decisions with confidence.

The Italian division, Wolters Kluwer Italia, continues to expand its digital innovation footprint, fostering a culture of excellence, inclusion, and continuous improvement.