Customer Success Associate

Description:

Coalition, Inc. is the world's first Active Insurance provider, combining comprehensive cyber insurance with proactive cybersecurity tools to help businesses mitigate risk before it happens. We're looking for a French-speaking Customer Success Associate to join our team and serve clients across Quebec and France.

In this role, you'll play a key part in delivering exceptional customer service and support to both insurance brokers and policyholders, answering questions, solving problems, and helping them navigate our platform and services. If you have strong communication skills, enjoy working with people, and thrive in a fast-paced, tech-driven environment, this is a fantastic opportunity to grow your career in a mission-driven company.

Key Responsibilities:

• Respond to inbound inquiries via online chat, email, and occasionally phone from French-speaking customers.

• Assist customers with navigating Coalition’s cybersecurity and quoting platforms.

• Coordinate with internal teams such as sales, insurance, security, and claims to resolve customer needs.

• Perform administrative tasks to support quoting and policy management processes.

• Identify and report on customer pain points to help improve the platform and customer journey.

Required Skills & Qualifications:

• Fluency in written and spoken French is essential.

• Prior experience in customer service or a strong passion to learn and grow in the role.

• Excellent verbal and written communication abilities, especially in client-facing contexts.

• Energetic, resourceful, and excited to work in a startup-style, remote-first environment.

• Prior insurance experience is not required but is considered a plus.

• Positive attitude is a must – the team values attitude over everything.

Compensation & Perks:

• Monthly salary range: $3641 to $4416

• 100% medical, dental, and vision coverage

• Flexible Paid Time Off (PTO) policy

• Annual home office stipend + WeWork access

• Access to mental & physical wellness programs (One Medical, Headspace, Wellhub, and more)

• Career advancement opportunities in a high-growth, purpose-driven organization

Why Join Coalition?
At Coalition, we’re on a mission to Protect the Unprotected. Our remote-first, inclusive culture celebrates diversity and collaboration. We empower our teams to take responsibility, share ownership of outcomes, and deliver value that makes a real difference in the digital risk landscape. Join us and be part of an organization where your work protects businesses from evolving cyber threats while contributing to a mission with global impact.