Customer Success Associate

Description:

You own the customer relationship after the deal is signed. That means onboarding new accounts, making sure they get real value from the platform, and turning happy customers into long-term partners. You’ll start by learning how our customers’ businesses work and where we fit in their day. Then you’ll take on more: running pilots, getting new accounts up and running, and making sure they stick with us. Every pilot that turns into a long-term customer becomes the proof our next customer needs to see.

You’ll also be the go-between for our customers and our product team. You bring back what customers need in plain words our engineers can build from. Then you explain what we built in words a packhouse or plant manager can use.

What you’ll do

• Learn our platform inside and out, and how our customers grow, pack, ship, and sell
• Own your pilots so each one ends with a clear win and a signed customer
• Set up new accounts and walk their teams through the first few weeks
• Check in regularly, keep track of what each customer needs, and follow up fast
• Catch problems early and bring them to the team before they grow
• Take customer feedback to the product team and help test fixes
• Build simple reports and short case studies that show customers their results
• Keep our CRM clean and current

Who you are

• A bachelor’s degree in ag business, ag economics, business, communications, data analytics, or something close
• Curious about how perishables get from the field to the grocery store, and eager to learn it fast
• Good with people. You listen well and do what you say you’ll do.
• Organized and driven. You own your work and get it done.
• Coachable. You take feedback and actually use it.
• Comfortable in spreadsheets and AI tools, and quick to pick up new software
• Clear in writing and on the phone
• Spanish is a plus. We work with growers and suppliers across Latin America.