Customer Success Specialist

Description:

Account Growth and Expansion: Take full ownership of small to medium-sized accounts, ensuring not just maintenance but also growth through success planning, implementation, renewal, and expansion.

Data-Driven Decision Making: Interpret data to monitor customer progress and recommend how to improve student outcomes.

Responsive Customer Success: Provide prompt, professional, and empathetic responses to customer inquiries, using data to monitor progress and recommend strategies for improving student scores.

Internal Customer Advocate: Represent the voice of the customer internally, providing regular feedback to product and engineering teams regarding customer needs and preferences.

Training Development and Delivery: Develop and administer teacher and administrator training through webinars and in-person sessions.

Versatile Role Adaptability: Manage a diverse range of responsibilities including invoicing, creating training materials, and developing work processes due to the start-up nature of the company.