Customer Support Specialist 

Description:

F5 is seeking a Principal Enterprise Security Engineer to design, implement, and manage enterprise-wide security solutions. The role involves shaping security strategy across endpoint protection, network, SaaS, IAM, and observability, ensuring alignment with NIST, CIS, FedRAMP, and DoD IL‑4/IL‑5 standards. This position reports to the VP of Infrastructure and Security and works closely with the CISO, CISO staff, and cross-functional teams.

Key Responsibilities:

• Architect enterprise security solutions across endpoints, networks, SaaS, and identity/infrastructure

• Ensure compliance with NIST SP 800-53, CIS Benchmarks, FedRAMP, and DoD IL‑4/IL‑5 standards

• Implement and manage IAM frameworks: RBAC, MFA, SAML, OAuth, SCIM

• Deploy and manage endpoint security tools (e.g., CrowdStrike, SentinelOne) and network security strategies (e.g., firewalls, VPNs, micro-segmentation)

• Configure and maintain Data Loss Prevention (DLP) tooling & policies

• Secure SaaS applications and maintain compliance evidence for FedRAMP/DoD audits

• Lead incident response efforts and collaborate with threat intelligence teams

• Manage vulnerability scanning, patching, and observability systems (SIEM, EDR, logging, telemetry)

• Automate security workflows using Python, PowerShell, Bash, etc.

• Collaborate with leadership to align security initiatives with organizational strategy

• Deliver security training and awareness across the enterprise

Qualifications:

• Bachelor’s degree in cybersecurity, computer science, engineering, or equivalent experience

• 7+ years of enterprise/cloud security experience

• Hands-on experience in IAM, endpoint/network/SaaS security, incident response, vulnerability management, and log analytics

• Familiarity with FedRAMP, NIST SP 800-53/171, CIS benchmarks, DoD IL‑4/IL‑5 controls

• Proficiency with CrowdStrike, Palo Alto, F5, Splunk/ELK, IAM platforms (Okta, Entra ID)

• Strong scripting/automation skills (Python, PowerShell, Bash)

Desired Characteristics:

• Strategic thinker, collaborative, proactive

• Strong verbal and written communication skills

• Ability to convey complex technical topics to executives

• Experience working with stakeholders across multiple time zones

• Nice-to-have: experience with F5 BigIP LTM

Additional Requirements:

• Compliance knowledge: FedRAMP, DoD IL‑4/IL‑5, audit frameworks

• Ability to thrive in fast-paced and evolving environments