Description:
The CX Solution Design Lead is a player-coach, guiding a focused group of consultants while directly contributing to the success of our clients' Canton Network implementations.
Responsibilities
- Leads the day-to-day execution of a focused team of CX consultants and solution designers, and manages performance formally and informally to ensure growth
- Acts as the bridge between tactical priorities and front-line client execution, ensuring that core advisory and software delivery processes are followed
- Breaks down client project priorities into clear individual goals and actionable delivery plans; manages the team's capacity and workload effectively
- Balances direct individual contribution (client advisory and product design) with people management responsibilities
- Creates and reviews high-quality business analysis and functional requirements using UML diagrams, user stories, and Gherkin scenarios
- Delivers CX professional services to clients, and leads workshops, focus groups, and research initiatives to deeply understand customer needs
- Educates clients and the team about the Canton Network, teaching the in-depth details of privacy-enabled blockchains
- Manages day-to-day client relationships for the duration of project engagements, handling client-facing support, and resolving issues
- Owns project management and Agile governance activities (sprint planning, stand-ups, retrospectives) for active engagements
- Provides grounded upward feedback to leadership based on front-line reality, identifying tactical risks in Canton Network implementations early
What We're Looking For
- 7+ years experience in product development or application development management, including hands-on and active business analysis experience
- 2+ years experience in direct people management or formal team leadership experience
- 7+ years experience in Agile ways of working with solid understanding of best-in-class enterprise software development and delivery practices
- Knowledgeable of the emerging fintech and blockchain domain, with attention to smart contract-based initiatives
- Outstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor
- Strong analytical skills, including attention to detail, and the ability to design complex processes and workflows from the ground up
- Ability to articulate how specific technology designs align to a business case
- Ability to facilitate design sessions with a client and drive the creation of prioritized implementation roadmaps
- Experience and strong capability in working collaboratively with and granting transparency to internal and external teams
- Strong project management or program management skills, with thorough, meticulous attention to detail
- Exceptional communication and presentation skills.
- Adaptable and dynamic problem-solver who relishes challenges in a fast-paced environment
- Experience in the financial services or capital markets domain
- BS or MS in Computer Science