Description:
The Manager, Master Data Management & Integration is responsible for leading customer master data management (MDM) and enterprise customer data integration across the Danaher Diagnostics Solutions Group. This role combines strong business ownership of Customer MDM with hands-on leadership of CRM and data integration initiatives to enable a single, accurate, and governed enterprise view of customers. You will partner with Operating Companies (OpCos), Commercial Operations, Sales, Order Management, and IT to establish standard work, governance, and scalable integration solutions across CRM, ERP, MDM, and analytics platforms. The role operates in a highly matrixed environment and drives alignment, execution, and measurable business impact without direct authority.
In This Role, You Will Have The Opportunity To
- Lead Dx CRM & Data Integration Lead the design and execution of Op Co customer data integration across CRM, ERP, MDM, and enterprise data for DDSG platform. Partner with IT and OpCo technical teams to define integration patterns (ETL, APIs) and data models. Govern CRM architecture decisions impacting account hierarchies, customer records, and contact data. Enable bidirectional data flows between enterprise CRM and OpCo systems. Develop Power BI reports replicating strategic account tracking logic.
- Dx Sales Funnel Management Tools Lead the design and execution of the DDSG Sales Funnel Management Tool. Support dashboard and reporting development for market and funnel visibility.
- Health System, IDN & Strategic Account Enablement Define and maintain enterprise account and health system hierarchies from both governance and technical perspectives. Enable enterprise visibility of strategic accounts, funnel, revenue, and customer relationships. Consolidate third-party data (e.g., Definitive, IQVIA) and identify synergies. Integrate and govern third-party healthcare data sources (e.g., Definitive, IQVIA). Support enterprise reporting, analytics, and KPI tracking.
- Customer Master Data Management & Governance Participate in the development and execution of the Danaher Diagnostics customer master data management strategy. Inlcuding the integration of Op Co data related to Customers, Sales Revenue, Sale Funnel, Service, and any other data deemed necessary for the DDSG platform need. Establish and enforce customer master data standards, policies, and governance across OpCos. Create, maintain, and oversee the quality of customer master data support Process for the DDSG platform. Define data ownership, stewardship models, and governance forums. Establish data quality KPIs and lead continuous improvement initiatives.
- Cross-Functional Leadership & Change Management Operate effectively in a matrixed organization across Commercial, IT, Supply Chain, and Regulatory teams. Lead through influence to drive adoption of enterprise standards and processes. Champion data literacy, accountability, and DBS-based continuous improvement.
The Essential Requirements Of The Job Include
- Bachelor’s degree in Business, Information Systems, Computer Science, or related field and 8–12+ years of experience in customer master data management, CRM, data integration, or enterprise data strategy roles.
- Experience integrating customer and account data across complex health systems, IDNs, reference laboratories, or multi-entity healthcare organizations within diagnostics, medical devices, or life sciences.
- Strong working knowledge of Salesforce CRM, ERP platforms (SAP and/or Oracle), and MDM solutions.
- Knowledge of DBS, Lean, or Six Sigma principles with a high competency in process mapping, systems design, and cross-functional problem solving.
- Proven experience leading enterprise initiatives that delivered measurable revenue impact or operational efficiency
Travel Requirements
- Ability to travel 10-20%, domestically.
It would be a plus if you have prior experience in the following areas:
- Experience implementing enterprise MDM platforms or customer data hubs.
- Experience with data governance, cataloging, and lineage tools (e.g., Informatica, SAP MDG, Collibra, Alation).
- Familiarity with cloud data platforms (e.g., Snowflake), Sales Funnel Management Tools (e.g., Saleforce.com) and analytics tools (e.g., Power BI).
- Experience in regulated industries with GDPR, ISO, and audit requirements.