Defense & Government Travel Consultant

Description:

Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Going beyond just making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a Day-to-day Basis, You Will
 

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
   

Qualifications

No experience in defense & government travel? No problem.

Your passion for service excellence and your commitment to supporting your team is what’s most important to us. Our clients are at the heart of everything we do and we want to hire people who feel the same way. So, if you’re willing to learn, we will teach you everything you need to excel in this exciting industry.

The kind of attributes we’re looking for in new team members include:

Languages
 

• English fluent – written and spoken
• 2nd language a plus
   

Knowledge, Skills, And Abilities (KSAs)
 

• Detail-oriented
• Good verbal and written communication skills
• Basic MS Office A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow!
• US CWT accepts Military experience/certifications as substitute for some requirements