Description:
Scope of Services:
- Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines;
- Activities require interaction with application software and operating systems ensure they perform to agency specified standards;
- Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365;
- Provide tier three escalation support when needed;
- Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
- Provide documentation, knowledge transfer, and training as assigned;
- Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations;
- Perform special projects and initiatives as assigned.
- Maintain Client Management System - SCCM, for all supported domains – Client/OTI, CSC, and FJC
- Manage and troubleshoot multiple physical Microsoft Windows Desktops.
- Provide Windows Desktop administration for physical Windows hosts at various locations.
- Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
- Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts
- Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)
- Provide support to resolve complex technical operational problems.
- Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.
- Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.
- Diagnose and document problem resolution, provide Root Cause Analysis, if needed.
- Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components
- Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle
Must Have (8) Years Experience:
- Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.
- Deep working knowledge and experience with Windows software, hardware, and system administration.
- Experience with vulnerability management and security compliance.
- Working knowledge of policy management via GPO and CSP
- Excellent troubleshooting skills / ability to investigate problems and perform RCA
- Experience researching, designing, and implementing Windows Desktop Design standards
Desirable Skills/Experience:
- Experience with software and patch packaging
- Experience with scripting languages.
- IT automation concepts, monitoring, and software metering
- Experience creating and deploying MSIX packages
- Experience creating custom queries, collections, and reports
- Azure/Cloud experience is a plus.