Description:
As a Desktop Support Analyst, you will be instrumental in the experience of all our employees.
We’re looking for someone who is a self starter and takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of the employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack.
This is a hybrid role that is based out of PEAK6's Chicago, IL office. Hybrid means an average of 3 days in office per week with 2 work from home days per week, as business allows.
You’ll be responsible for;
- Consistent delivery of white glove support and solutions.
- Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
- Providing AV support during company all-hands meetings.
- Ensuring we meet SLA objectives.
- Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
- Identifying opportunities for business enablement through smart use of technology.
- Remediating system and application vulnerabilities.
- Receiving, tracking, and issuing hardware, software, and peripherals.
- Managing, supporting, and provisioning business applications in a cloud-based environment.
- Contribute to technical research, test hardware and software, and share findings.
- Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
- Prepare hardware to be shipped for repair, recycling, or donation.
- Manage bench stock inventory levels using our inventory platform and track accurately.
- Provide project support.
Your Experience
- 2+ years of experience working in a desktop support environment, saving people’s e-lives.
- Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Google Workspace and Microsoft 365.
- Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
- Comfortable with managing and manipulating directory systems (AD, LDAP).
- Experience supporting TCP/IP networks and wireless networking.
- Experience with a ticket-based support platform.
- Experience in communication and collaboration technologies.
- Excellent interpersonal communication skills.
- Prior trader support experience is considered a plus.