Desktop Technician

Description:

Randstad Digital is seeking an experience Desktop Technician for an opportunity in Kansas City. The Desktop Technician supports the organization's day to day endpoint operations by managing incoming incidents and tasks, performing first level troubleshooting, and ensuring timely issue resolution. This role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise. This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well managed endpoint environments.

Location: Kansas City, Kansas

Responsibilities Key Responsibilities:

• Incident & Task Management
• Monitor the Endpoint Architecture incident/task queue throughout the day.
• Perform first level triage, reach outs, and resolution for common endpoint issues.
• Document troubleshooting steps, resolution details, and escalate issues as needed.
• Assist with trend identification and recurring issue reporting to support continuous improvement.
• Endpoint Support & Operations
• Maintain Windows, MacOS, iOS and Android endpoints
• Support onboarding tasks such as device setup, VPN configuration, and general access validation.
• Provide support for endpoint issues including OS, applications, connectivity, and authentication.
• Assist users both onsite and remote through clear, professional communication.
• Lifecycle & Deployment Support
• Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
• Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
• Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM related issues).

Qualifications

• 2-5 years of experience providing desktop support in an enterprise level environment
• Experience supporting Windows, MacOS, iOS and Android endpoints
• Experience onboarding end users and setting up devices, VPN configuration, general access validation
• SCCM experience is a plus