Digital Account Manager

Description:

The Digital Account Manager will meet the goals of APC and its customers. This role is responsible for executing strategies to expand American Packaging’s presence within the assigned territory or market and grow Digitally Printed Packaging revenue through effective sales techniques, strong customer relationships, and consistent communication. The Digital Account Manager will ensure timely and exceptional service solutions and will independently manage and grow Digital accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 

• Build strong product and customer knowledge, offering creative solutions to internal and external customers.
• Active pipeline development, identify key decision-makers and collaborate with business partners to secure opportunities.
• Manage accounts, develop and implement plans to increase market share.
• Develop strategies for NBOs and monitor their status in CRM/commercialization systems.
• Coordinate activities with Customer Service and Graphics.
• Administer pricing policies to maximize profitability and leverage commercialization tools to request or execute quotes.
• Set sales goals, prepare tailored proposals, and follow up with customers.
• Facilitate product development and ensure customer satisfaction.
• Develop sales plans, complete quarterly/monthly reports, and participate in industry events.
• Qualify leads and provide updates to Sales Leadership.
• Maintain CRM data promptly with accuracy and conduct market research for new opportunities.
• Ownership over AR collections where needed and support customer through urgent requests and quality issues to resolution.
• Perform other duties as assigned.
   

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Bachelor's degree (B. S.) from four-year college or university in Business, Sales, or Marketing or relevant field. A person should have above average analytical and organizational skills, be able to prioritize duties, and communicate well. 2+ years proven selling and relationship building experience preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information, including financial information, and respond to questions from top management, managers, general users and customers.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

These demands include:
 

• Remaining in a stationary position for extended periods of time and travel.
• Moving through APC and customer facilities safety.
• Operate office machines such as computers, copiers, fax machines, etc.
• Frequently communicates with co-workers; must be able to exchange accurate information in these situations.