Director

Description:

Within the QualityDocs strategy team, your focus is to serve as the Adoption and Value Specialist. You will architect the framework for how QualityDocs measures success and drives long-term customer loyalty. Responsible for analyzing data to understand what capabilities are poorly adopted and build plans to address adoption barriers. Works in a cross functional manner spanning product, strategy, sales, and services to identify risks and create visionary narratives that influence customers to modernize their processes. The role requires a deep understanding of the global quality life sciences document management space.

Opportunities are available across the United States for this role; this is a remote position. There is no work location requirement if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do
 

• Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
• Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
• Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
• Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
• Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
• Identify leading indicators based on industry segment that identify customers at risk
• Partner with post implementation teams and business consulting for pathways to securing improvement services work
   

Requirements
 

• 2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
• 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
• Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
• Ability to perform data analysis and develop KPI dashboards
• Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
• Ability to travel for customer meetings and presentations up to 20%