Description:
We are looking for a strategic and collaborative Director of Business Operations to lead the business operations functions of our growing business in the Americas region. This is a high-impact leadership role responsible for ensuring our operating model functions effectively, enabling the business to scale with confidence and clarity.
You will act as a key partner to the SVP of the Americas supporting the execution of strategy and serving as a trusted advisor to translate vision into operational delivery. You will work across commercial and operational teams to ensure alignment, support execution, and turn insights into action to drive performance and growth.
Job Description:
Essential Responsibilities:
- Establish overall business or technical strategy for the business operations of aligned organization.
- Influence decisions as an advisor or counsel to business leadership.
- Drive strategic objectives and ensure resources are effectively allocated.
- Provide oversight and support for planning and management of financial, budget, and headcount targets.
- Act as a liaison between business leadership, staff, and other key partners.
- Optimize workflows and drive process improvements to enhance organizational performance.
- Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.
Minimum Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
Key Responsibilities
- Strategic Support for Commercial Execution - Support the SVP of Americas in overarching topics such as strategy formulation and priority setting for the business Partner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.
- Insights-Driven Decision Making - Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.
- Develop and implement strategic plans and initiatives to improve business processes and drive growth. Identify and implement operational efficiencies to increase productivity and reduce costs.
- Performance Management - Define and leverage key metrics to monitor performance, identify issues, and support outcome-driven decision making across each business line (merchant and consumer).
- Lead Operating Rhythms - Own and lead the operating rhythms of the region, including operating reviews and performance reviews. Ensure consistency, insight, and accountability across all review cadences.
- Operating Model Governance - Ensure the markets operating model is functioning effectively, aligning teams, systems, and resources to support strategic goals.
- Cross-functional partnership - Drive strong collaboration between Product, Marketing, Finance, Analytics and Revenue Operations functions to ensure alignment and operational execution of initiatives.
- Analyze market trends and customer needs to identify opportunities for innovation and improvement. Stay updated on industry trends and changes in the e-commerce landscape to inform business strategies.
- Manage budgets and resource allocation to support the Americas region.
Key Requirements
- 8+ years in senior business operations or general management roles, ideally within fast-growing tech environments. Experience in management consulting, e-commerce, digital transformation or business model transformation is a plus.
- Analytical understanding – gets the numbers, interprets them, knows how to structure analytics Strong business acumen about developments in the FinTech markets as well as thorough understanding of B2B and B2C digital business models
- Demonstrated experience in managing complex operating models, initiatives end to end and cross-functional collaboration
- Clear and confident communicator, with a proven ability to provide clarity to stakeholders at all levels, particularly in high-paced or ambiguous situations
- Strong commercial acumen with the ability to support go-to-market teams with operational insights, challenging norms and initiating recommendations for change.
- Adept at using data and reporting tools (e.g., Tableau, Looker, Salesforce) to drive decision-making
- Ability to work in a matrix organization – work with peers, manage upwards and downwards with an empathic leadership style. Proven ability to lead teams and drive alignment in dynamic, high-change environments
- Very strong communication and networking skills Excellent written and spoken English