Director

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
➤ Work with the Chief of Tolling Operations Officer, department and staff and cross-departmental teams in developing strategic and
tactical plans for incorporating and maintaining technical solutions in alignment with the Agencies' goals and business processes.
➤ Plan and manage the implementation, performance, operation, maintenance and repair of tolling and customer information related
systems and equipment.
➤ Oversee technical projects and daily operations related to various department functions including: systems security; CCTV
monitoring; customer relationship management and information systems; telephony, and tolling systems, using staff and contractors.
➤ Develop, implement and oversee standard operating procedures and policies to ensure security and reliability of customer data and
agency systems.
➤ Represent TCA and its interests through participation in statewide and national discussions on technical interoperability, interface
control documents and file transfer protocols.
➤ Prepare periodic reports evaluating toll facility operations and make recommendations for the improvement of toll collection
methods and procedures.
➤ Consults with technical services contractors and reviews methods for improving services and operations.
➤ Coordinate division and work unit projects with other departments.
➤ Select, train and coach employees to promote staff development and to evaluate staff work performance.
➤ May be assigned to act as Chief Toll Operation Officer.
OPPORTUNITIES AND PRIORITIES
➤ Planning, development and implementation of key tolling

technology related strategic initiatives, including:

• Complete assessment of current system and advances in

on-road toll collection system to develop schedule for
improvements and/or replacement of current system.

• Exploring on-road safety solutions that leverage existing

infrastructure.

• Researching alternative technologies, like Bluetooth

Beacons, as an option for increased customer convenience.

• Continuing cloud migration strategy to reduce capital and

operational costs.

• Conduct pilots to evaluate integrating roadside systems

with connected vehicle technology.

• Pilot use of Blockchain Distributed Ledger technology as a

more efficient interface model to support interoperability
and third-party account providers.

• Research trip-based pricing capabilities to increase road

usage.
➤ Maintaining key relationships and effective collaboration with

the following:

• California Toll Operator Committee (CTOC) - represent TCA

on the technical sub-committee

• Western Region Toll Operators (WRTO)
• 6C Coalition
• International Bridge, Tunnel and Turnpike Association

(IBTTA)

Required Knowledge of:
➤ Open road tolling and customer information systems
commonly used in the North Americas.
➤ Technology managment, models and practices for software/
web development.
➤ Systems managment and operations.
➤ Network design and connectivity.
➤ Database design and management.
➤ Knowledge of overall security practices related to personal and
financial data protections
➤ Systems development, integration, testing and operation
methods and practices involving modern computing
environments and use of radio frequency identification,
telephony and customer relationship management.
➤ Procurement and contract administration practices.
➤ Budgeting and accounting methods.
➤ Security auditing procedures.
➤ Work planning and scheduling practices.
➤ Supervisory and staff development approaches.
Personal Attributes, Skills, and Abilities
➤ Ability to manage TCA's highly complex computing
environment for tolling operations.
➤ Ability to plan and oversee the design, installation, and
operation of tolling operations systems and equipment.
➤ Manage office, technical and professional stsaff and participate
in selection, training, supervision and evaluation of personnel.
➤ Communicate effectively, in written and verbal forms with staff,
contractors/consultantsa and executive management
concerning status, performance, work needs and projects.
➤ Plan, schedule and prioritize projects.
➤ Audit and inspect systems and operations for conformance
with applicable legislative requirements, best practices,
financial industry requirements and Agency standards.
QUALIFICATIONS
➤ Bachelor's degree or higher from an accredited college
or university with a major in information systems or a
related field.
➤ 8+ years of directly related professional, operations and
technical experience in an enterprise level computing
environment is required.