Description:
After a recent funding raise, bringing their total to over $30m, this company are looking to expand their GTM team with a Director of Customer Success. This is pivotal role to the organization’s growth, where you will be responsible to manage and grow relationships with their largest Health System customers. This role reports directly into the VP Customer Success.
This role will be responsible for onboarding new health system customers, driving customer adoption, articulating the value and developing executive relationships.
Responsibilities:
- Coordinate closely with our Product and Engineering teams to ensure a seamless customer onboarding experience.
- Convey solution value through customer reporting, data analysis, and executive presentations. Define the key metrics that matter most to our customers. Develop case studies showcasing our impact.
- Identify opportunities to optimize solution performance in the customer environment. Support individual customers in their product adoption journey, whilst providing internal feedback to our Product and Engineering teams for continuous improvement.
- Surface value-driven upsell opportunities and collaborate closely with the sales team to expand our footprint with existing customers.
Requirements:
- 8+ years of experience in customer success, account management or solution delivery.
- 3+ years working in revenue cycle technology companies.
- If you have worked in a high-growth/early-stage HealthTech company that is preferred.
- 3+ years working with health systems as the end customer. Whilst managing relationships at the VP and C-Suite level, including but not limited to CFO, VP Rev Cycle.
- Strong data skills. Comfort diving into customer data and regularly interfacing with Product, Engineering, and Data Science teams to explain and improve performance.
- Ability to thrive in a fast-paced, dynamic working environment.
Benefits:
- Competitive salary, benefits, and 401k matching.
- Medical, Dental and Vision plans.
- Unlimited PTO
- Flexible work environment (remote/hybrid).
- Opportunity to be on the cutting edge of a rapidly growing field.
- A collaborative, inclusive culture that values innovation and personal growth.