Description:
The Behavioral Health/EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.
Primary Duties May Include, But Are Not Limited To
- Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
- Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
- Manages Critical Incident Stress Debriefing requests.
- Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
- Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.
Required Qualifications
- Requires current unrestricted license such as (but not limited to) LPC, LCSW, LMSW, LMFT, LMHC, from the state in which you reside.
- A minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.
- Requires a HS diploma/equivalent.
Preferred Qualifications
- Experience in managed care employee assistance programs (EAP).
- Crisis intervention experience.
- Bilingual English-Spanish skills.
- Background in brief therapy techniques and solution-focused counseling.