Description:
The Education Guide connects our visitors to the personal stories and retells the histories of Asian American, Native Hawaiian, and Pacific Islander Americans in Seattle’s Chinatown-International District and the Pacific Northwest by leading educational tours at the museum and in the neighborhood. This position is a member of the Education and Tours Department.
Key Responsibilities:
- Lead tours and assist with tour training and research to make history of Asian Americans, Native Hawaiians, and Pacific Islanders more known and accessible to guests.
- Attend daily meetings cross departmentally to represent the Education and Tours department and meet with the Education and Tours department team weekly.
- As a gallery guide, engage visitors in dialogue and discussion.
- Continually read, absorb material and learn to expand knowledge of Asian Americans, Native Hawaiians, and Pacific Islanders for tour and visitor engagement.
- Set up assisted listening devices and audio receivers for guests, disinfect gear in preparation for visitor safety and cleanliness.
- Be a team member and support other Education Guides on their tours, through cleaning, organizing, supporting large tour groups, or providing an additional voice or perspective.
- Provide assistance with research and development of education curriculum as needed.
- Assist with the creation of historic and educational social media stories with the Marketing and Communications department.
- Collaborate on new customer outreach and promotion of tours and museum as needed.
- Be an enthusiastic WLM ambassador!
- Other duties as assigned.
Qualifications:
- Some experience in customer service, retail, concierge, hospitality, or equivalent preferred.
- Exceptional skills for helping and assisting others and genuine care in working with the public.
- Must be dependable, responsible, punctual, and have self-initiative.
- Work well independently, in a professional team setting, and with professional authority, strong verbal communication, and public speaking skills.
- Have a flexible schedule.
- Friendly, enthusiastic team player who enjoys working with a diverse group of staff and visitors.
- Proficient in English. Intermediate and above in the following additional languages a plus: Mandarin, Korean, Hindi, Cantonese, and/or Vietnamese.