Description:
The Educational Technology Analyst 1 provides AV systems tier 2 troubleshooting support to the campus IT teams and performs routine maintenance on the AV systems. Develops reports, prepares documentation and training materials, and updates knowledge base articles.
The work schedule for this position is flexible and may include working evenings and weekends.
Duties & Responsibilities
- Provides responsive customer support and troubleshoots hardware, software, and AV systems in classrooms and other college spaces, using technical documentation and system specifications
- Creates documentation for new systems and troubleshooting processes
- Supports advanced AV systems and leads basic AV projects
- Commissions newly installed AV systems
- Contributes to academic technology projects
- Engages with various stakeholders (faculty, campus, and academic leadership, facilities, etc.) to define and document technology needs
- Researches the technical requirements for requested technologies/equipment for integration into the Pima network, analyzes and applies findings, and prepares supporting documentation
- Serves as a liaison with other IT units
- Researches and tests new, emerging, and innovative technologies for classroom use
- Performs all other duties and responsibilities as assigned or directed by the supervisor
Job Requirements/Qualifications
- Vocational or technical training/High school diploma or GED in Information Technology or a closely related field of study and
- Up to one year of related experience
or
- An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred
- Bachelor’s degree in Information Management or a closely related field of study