Description:
Under supervisory and/or management direction from the Product Service Department, the Electronic Technician will evaluate, troubleshoot and repair dental equipment products produced or sold by Dentsply Sirona. In addition, the Electronic Technician III will be certified to perform quality audits and inspections to ensure Standard Operating Procedures (SOP’s) are being consistently followed and all quality standards and regulatory requirements are being met.
General Responsibilities
- Estimate required repairs and prepare service quotes for products in order to meet current standards.
- Evaluate, troubleshoot and perform repairs that result in the product meeting current manufacturer requirements and standards.
- Complete all associated repair documentation, including repair service orders, unit and parts evaluations, etc. Complete all computer entry in compliance with established standards or procedures.
- Track labor costs and parts used in the repair process.
- Communicate relevant findings or potential future issues with components to Product Service Management, Quality Assurance and customers through documented descriptions entered into the notes section of repair database records.
- May be responsible for reviewing, documenting, logging, maintaining and/or initiating investigations for potentially serious complaints.
- Maintain workplace organization, standards and safe working environments in line with Company policies.
- Remain current on changes in policies, procedures and products.
- Assist with training new full time and/or temporary employees as needed in compliance with all safety, quality and production policies, rules and procedures.
- All other duties as assigned
Electronic Technician I
- Develop thorough technical understanding of all dental equipment serviced in the repair center through continuous learning, apprenticeship and practical application of all knowledge, skills, and experience relative to electronic and electromechanical devices.
- Regularly participate in structured training programs and hands-on learning through application, subject to periodic examination and effectiveness testing.
Electronic Technician II
- Routinely apply all acquired knowledge, skills and experience relative to electronic and electromechanical devices to service our customers.
- Assist as needed with training and development of other technicians or support staff for Cavitron and other electronic equipment.
- Proficient in troubleshooting and repair of various models/product lines – training matrix to be updated to track proficiency.
Electronic Technician III
- Mentor and provide process and other training for new technicians.
- Proficient in troubleshooting and repair of current and past models and product lines - training matrix to be updated to track proficiency.
Typical Background Education
- High school diploma or GED required.
- Associate’s or Bachelor’s Degree and/or certification in electronics or electro-mechanical technology preferred.