Description:
The Enterprise Workstation Systems Engineer is responsible for endpoint management and automation using Microsoft SCCM and Intune, managing AVD infrastructure, developing performance metrics and reporting, and ensuring a secure, stable, and high performing end user computing experience.
This hybrid position can be based in Atlanta, GA; Phoenix, AZ; Denver, CO; Minneapolis, MN; Washington, DC; Miami and Orlando, FL; Kansas City, MO; Seattle, WA; Houston, Dallas, and Austin, TX; or Los Angeles, Fresno, Irvine, Sacramento, San Diego, and San Jose, CA, with an onsite expectation of once per month.
Responsibilities
- Responsible for ensuring stable and optimally performing physical and virtual workstation, desktop, and mobile environments.
- Responsible for supporting software and hardware release processes and quality assurance for physical and virtual workstation, desktop, and mobile environments.
- Responsible for providing Level 3 operational support to the physical and virtual workstation, Desktop, Citrix, and Mobile platforms.
- Responsible for supporting the implementation of new workstation, desktop, and mobile technologies.
- Responsible for installing and configuring Microsoft Azure Virtual Desktop (AVD) technologies including host pools, AVD images, scaling and FSLogix.
- Responsible for analyzing system performance indicators and recommend improvement actions for AVD based production configuration.
- Responsible for the administration of desktop and mobile device management platforms.
- Responsible for engineering, deploying, configuring, and managing endpoints using Microsoft SCCM and Intune.
- Responsible for developing reports to track key workstation, desktop, virtual desktop infrastructure (VDI), mobile, and AVD metrics and KPIs.
- Responsible for scripting and automation supporting physical and virtual workstation, desktop, and mobile platforms.
- Responsible for testing Windows workstation and iOS mobile releases to recommend optimum configuration.
Qualifications
- Demonstrated experience with Microsoft SCCM (System Center Configuration Manager) and Microsoft Intune for endpoint deployment and device management.
- In-depth experience providing operational support of physical and virtual workstation, desktop, and mobile devices.
- Demonstrated experience with user support.
- Demonstrated experience with Azure Virtual Desktop (AVD), MSIX and FSLogix.
- Demonstrated experience with Azure virtual machine golden image (for AVD) creation, maintenance and workflows.
- Advanced experience with Windows and iOS workstation, desktop, and mobile software and hardware.
- Experience supporting release management.
- Demonstrated experience with mobile device management.
- Demonstrated experience with Microsoft SCCM (System Center Configuration Manager) and Microsoft Intune for endpoint deployment and device management.
- Advanced experience with Microsoft stack including: Office, Active Directory, Azure, Microsoft 365, scripting and automation.
- Advanced experience with Windows workstation and desktop user profile management.
Education And Certifications
Preferred: Bachelor’s degree in information systems or information technology.
Experience Required
Minimum 5+ years related experience.