Description:
The Portland Art Museum (referred to as Museum) invites applications for the position of Event Support Staff. The Event Support Staff assists the Events department in setup and take down for all events from external weddings and fundraisers to internal gallery events and meetings. Additional support is provided as coat check, janitorial, wayfinding, and crowd control services.
This is a fast-paced, physically demanding position that requires excellent organization and time-management skills. Event support staff are the backbone of the Museum's events, often working within a tight time frame to complete multiple tasks. Events would not be possible without the hard work of the event support staff crew, who do everything from setting tables to deep cleaning carpets and providing mid-event custodial support.
This role's workflow will change depending on the season. During busy event seasons, the emphasis is on room setup and event support. During the slower seasons, the emphasis shifts to the upkeep and improvement of our venues and equipment.
Essential Duties & Responsibilities
- Provide exceptional customer support in interactions with clients and uphold an environment that is welcoming, friendly, and approachable.
- Set and strike furniture in a safe manner.
- Fulfills setup duties by setting banquet furniture in event spaces in compliance with local life safety regulations.
- Fulfills custodial duties in advance of, during, and after events by stocking supplies, thoroughly cleaning and maintaining restrooms, collecting and disposing of garbage and recyclables, and providing a speedy response to spills or other custodial duties.
- Maintains ballrooms and other event spaces through painting, regular vacuuming, and carpet scrubbing.
- Crowd control duties, such as watching events during lunch breaks and conducting fire watch.
- Fulfills coat check duties by checking event attendees’ various coats, umbrellas, and bags.
- Monitoring events to ensure the safety of guests,staff, and museum property.
- Maintain all equipment relevant to their position and uphold a high level of customer service while fulfilling all their duties.
- Adheres to event safety standards.
- Provide exceptional customer service in daily face-to-face interactions with museum visitors and uphold an environment that is welcoming, friendly and approachable.
- Keep track of schedules/timelines, both for the day and week.
- Identify and positively resolve client issues in the moment or elevate with care to the Production Supervisor. Knowledge of unconscious bias and awareness of microaggressions.
- Actively participate in promoting the Museum’s equity and inclusion and access goals.
Secondary or Additional Responsibilities
- Maintain and track an active inventory of furniture, tools, and event items.
- Repair broken furniture, signs, and other miscellaneous items that have been damaged.
- Fulfills administrative duties in the Event’s office by helping with items such as data entry, filing, and running errands.
- If comfortable and qualified, occasional driving of company van to pick up various supplies and do drop-offs.
- Performs other related duties as assigned
Required Knowledge & Skills
If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.
- Knowledge of custodial procedures including the use of a carpet scrubbing machine.
- Outstanding organizational skills. Prioritize the work and complete projects in a timely manner.
- Attention to detail and maintain calm under pressure.
- Knowledge of coat check and crowd control roles preferred.
- Function well in a busy work environment, working independently and as part of a team and receptive to supervisory direction.
- Carry out written or oral instructions, generally in a sequence or with scheduled work activities occurring on a regular basis.
- General knowledge of the museum's venue and meeting spaces and the equipment storage that supports them.
- Be respectful of diverse identities. Comfortable with and desire to engage all clients.
- Previous experience with Interior painting and basic building maintenance including drywall patching desired, not required.
- Previous experience with hand and power tools and general knowledge of basic fabrication techniques desired, not required.
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On The Job Training Required, within windows as listed
- Learn the events departments emergency response plan and the locations of all fire extinguishers and AED/first aid kits (on the job within first week)
- Learning certain fire codes and ADA requirements (on the job, within first month)
- Best methods of laying out a room consistently (on the job, within two months)
- Locations of furniture and custodial supplies (on the job, within first week)
- Cleaning methods for equipment (on the job, within one month)
- Bloodborne Pathogen Training (on the job training)
- Software (Ungerboeck Hub, WhenIWork, Gmail, Google Docs, Google Calendar, Excel), (on the job, within first month)
- Knowledge of events inventory (on the job, within first month)
- Maintenance and repair procedures (on the job, within first three months)
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Education, Formal & Informal Experience, Training Required, Certification, Etc.
- High school diploma or equivalent, preferred. No formal education required.
- 1 year events set-up and teardown or custodial experience preferred.