Description:
At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Field Application Specialist in Minnesota. The Field Application Specialist is the front-line resource responsible for providing technical and sales support to Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation sales within a geographic territory or list of named accounts. Responsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers by teaming with Laboratory Account Managers (AMLs) and Strategic Account Executives (SAEs), as applicable.
This is a remote position covering Minnesota. Candidates must have the ability to personally attend to clients for in-person meetings (either on a regular or emergency basis) on short notice, thus requiring reasonable geographical proximity to clients.
The Responsibilities
- Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework
- Menu Expansion: Proactively team with AML & SAE to identify and close menu expansion opportunities
- Strategic Planning: Team with AML & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.
- Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; crossed trained in CL, Automation and TM
- Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues
- Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points
- Cross-Team Coordination: Collaborate with AML to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable
- Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment
- Perform other work-related duties as assigned.
The Individual Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required
- Education: Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.
- Experience: Clinical Background: Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.
- Industry/Domain Knowledge: Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.
- Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment
- Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
- Communication: Advanced verbal and written communication skills
- Must have a valid US driver's license in good standing.
- Travel: Overnight travel of approximately 75% will be required, depending up on workflow.