Field Service Manager

Description:

Reporting to the Field Service Manager, the Field Service Engineer is responsible for you are the eyes and ears of Videojet when providing service and support through customer interactions. We are a close-knit team across many locations. With an office-based technical support team, our Field Service Engineers are never ‘on their own.

This position is based in Chicago, IL - Northwest Indiana or the surrounding areas and is fully remote. You’ll dispatch from your home office each day, traveling throughout the region in a company-provided vehicle. Overnight stays will be supported with company-approved accommodations. At every step, we prioritize your safety and comfort—ensuring you have the tools, resources, and support to perform your work confidently and securely.

In this role, a typical day will look like:
 

• Travel 100% within a 2-hour radius from Chicago, IL. There will be limited overnight travel. (initial training requires consecutive weeks in Wood Dale, including weekends)
• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

The essential requirements of the job include:

• Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• 2 years of technical experience repairing, troubleshooting, and diagnosing different kinds of equipment.
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• Valid driver's license and clean driving record required.
• Ability to lift 50lbs or more