Field Service Technician

Description:

JEFF SMITH & ASSOCIATES, INC., a leading US-based recruiting firm specializing in the water and wastewater treatment industry, is hiring on behalf of a well-established manufacturer with a 100+ year legacy. The hiring client is a comprehensive provider of wastewater systems and industrial machinery for sectors including water/wastewater treatment, energy recovery, and industrial applications such as laundry and food & beverage processing.

Due to strong business growth, the company is seeking a Field Service Technician to join their team. This is a remote position for candidates located anywhere in the United States, although preference is given to those in the Milwaukee area. This hands-on role is ideal for professionals with solid expertise in mechanical, electrical, and troubleshooting systems, particularly in water treatment, heat transfer, and industrial laundry equipment.

Key Responsibilities:

• Install and commission water treatment systems, heat transfer units, and industrial laundry machinery.

• Conduct equipment startup, calibration, and performance optimization.

• Train clients on machine operations, preventive maintenance, and safety protocols.

• Perform preventive and corrective maintenance to minimize system downtime.

• Diagnose and repair mechanical, electrical, hydraulic, and pneumatic faults.

• Replace or repair critical system components, such as PLCs, sensors, motors, pumps, valves, and control panels.

• Ensure compliance with operational standards through regular performance testing.

• Provide on-site and remote technical support to customers.

• Maintain thorough digital records of all services and interventions.

• Build and nurture long-term client relationships.

• Identify additional service opportunities such as contract upgrades, spare parts, and enhancements.

Requirements:

• Associate’s degree or technical certification in mechanical, electrical, or industrial engineering (preferred).

• At least 3 years of experience in field service roles with industrial or water treatment equipment.

• Strong mechanical and electrical troubleshooting expertise.

• Proficiency with PLCs, sensors, industrial controls, and automation.

• Experience with hydraulic, pneumatic, and heat exchange systems.

• Ability to interpret wiring diagrams, schematics, and blueprints.

• Excellent critical thinking, communication, and customer service skills.

• Capable of independently managing field service tasks and schedules.

• Up to 80% travel with minimal advance notice.

• Must hold a valid driver’s license and pass background and drug screenings.