Description:
We are seeking a professional like you to have a major role in continuing the growth of the Autofroth Business by providing excellent technical support for Polyurethane Systems customers. You will be assigned specific identified target accounts and will be responsible to provide installation and on-going support for polyurethane applications as needed to grow and sustain business volumes.
You will provide technical guidance and assistance to customers for application of BASF polyurethane systems products and dispensing equipment including optimization of use, troubleshooting, and training of customer's personnel. You must comply with all company policies, procedures and initiatives.
This is an excellent opportunity for you to demonstrate your strong training skills and personal and business ethics. You will also get to share your strengths in leading people and teams, interacting with colleagues and customers at all levels, and managing people without direct authority.
This role requires that you be mechanically inclined and able to lift at least 50 pounds.
Travel for the role will be extensive (75%+), including overnight travel.
As a Field Technical Service Representative, you create chemistry by...
- Leveraging your education and experience with polyurethane chemistry and/ or polyurethane processing, you will be responsible for conducting foam trials at customers and communicating the results. You will be proactive in helping to determine the value proposition.
- Providing your proficiency in Excel, Word, Power Point, e-mail, and web-based platforms as this will be essential to document the foam trials. You will also use these skills to create and implement key account plans and strategies.
- Bringing your excellent verbal and written communication skills, as well as your experience in dealing directly with customers, to set up foam trials with Sales and the customer.
- Working independently with strong problem-solving skills, you will troubleshoot and maintain mechanical equipment.
- Having an unwavering commitment to workplace safety as you ensure and work in compliance with EH&S and ISO standards.
- Demonstrating your effective interpersonal, negotiation, and presentation skills, you will provide key effort in new product launches.
- Employing your analytical skills, you will provide competitive product analysis - technical analysis and how a product aligns with customer's requirements.
- Being a strong team player with robust technical skills, you will provide technical support for BASF Polyurethanes Specialties Business.
- Interfacing with and supervising contractors and engineers, you will help design chemical storage facilities as well as plant layouts for equipment placement.
- Being able to be focused on the vision of the business and provide customer insight, professional expertise and technical product knowledge as you understand and practice the highest levels of Product Stewardship.
If you...
- Possess a education and experience in polyurethane chemistry and/or processing, with strong technical support skills for polyurethane systems, including installation and ongoing assistance for customers.
- Are able to conduct foam trials at customer locations, communicate results effectively, and document findings using Microsoft Excel, Word, PowerPoint, email, and web-based platforms.
- Have excellent verbal and written communication skills for customer interactions, coupled with strong problem-solving abilities and mechanical inclination for troubleshooting and maintaining equipment.
- Are commited to workplace safety, ensuring compliance with Environmental, Health, and Safety (EH&S) and ISO standards, along with effective interpersonal, negotiation, and presentation skills for new product launches.
- Possess analytical skills for conducting competitive product analysis and aligning products with customer requirements, with the capability to work independently and as a team player in providing technical support.
- Are experienced in interfacing with and supervising contractors and engineers for designing chemical storage facilities and plant layouts, with a willingness to travel extensively (75%+), including overnight travel, and strong leadership qualities to manage people without direct authority.