Description:
Vision and Alignment
- Share the vision/strategy of your perimeter with the team members
- Provide guidance, instruction and direction to team members to enhance productivity and alignment while ensuring balance of people's lives is maintained
- Provides macro estimation of the planned delivery;
- Ensures consistency and facilitates collaboration across functions for specific service at strategic horizon
- Provides input on how to improve the customer/partner/employee satisfaction to guaranty the best experience
- Enable the team to achieve the collective objectives (specify if needed)
- Provide an environment allowing continuous progress and innovation
- Ensure the Promise to the Customer is respected throughout the operational process and initiates improvement to realign if needed.
- Define and propose resources/competencies needed (e.g. financial, human, physical etc.) to meet the goals/ambitions
- Manage the flow of day-to-day operations
Team support & development
- Provide guidance on how to best anticipates and handles operational issues
- Monitors the quantitative and qualitative achievements of the team and share with appropriate stakeholders
- Coach the team members or cross-functional partner to ensure success
- Lead team discussion and problem solving for issues that arise within the scope of the team's responsibilities
- Lead team and/or cross functional meeting as required
- Provide training to enhance team member’s competencies and their professional development and careers
- Share and encourage the exchange of best practices
- Listen to team members' feedback