Description:
In this Fraud Risk Manager role, you will be responsible for leading a team of two associates who oversee Quality Assurance (QA), Complaints, Internal Fraud, and other related processes. This role requires analytical and problem-solving skills to deploy innovative risk mitigation solutions that ensure compliance, and enables frictionless customer experiences.
This collaborative role offers high visibility, working cross-functionally with partners in AML, Risk, Product, Compliance, Legal, and other partners.
Risk Management and Fraud Prevention Responsibilities:
- Strategic Risk Expertise: Develop and maintain a comprehensive understanding of fraud risk, relevant laws and regulations, business policies, and the overall risk profile of the organization.
- Data Analysis and Insight Generation: Proactively analyze data to identify emerging risks and trends, providing actionable insights to internal customers to support informed decision-making.
- Process Improvement and Control: Identify and implement opportunities to enhance risk management practices, perfecting controls, eliminating inefficiencies, updating job aids, and elevating the customer experience. This includes building and managing controls in Fuse, in collaboration with control owners and testers across the organization.
- Cross-Functional Collaboration: Drive strong partnership and communication among fraud, risk, compliance, controls, audit, and other essential business support functions (e.g., legal, privacy).
- Fraud Case Management and Analysis: Handle all incoming fraud complaints, perform in-depth trend analysis, and propose mitigation recommendations.
- Quality Assurance Oversight: Manage the Quality Assurance (QA) team responsible for reviewing multiple internal processes.
- Project Leadership: Contribute to and help lead key projects within the group.
Qualities of a Successful Candidate:
- Communication and Presentation: Ability to develop and deliver high-quality materials and communications for the Senior Leadership Team (SLT).
- Metrics and Analysis: Proficiency in defining and articulating the necessary metrics, thresholds, and scorecards for Quality Monitoring.
- Process Excellence: Capability to independently manage updates and reviews for all process documentation, including Process Maps, FMEA, SIPOC and CTQ.
- People Management: Must be able to effectively handle and execute people management responsibilities.
Basic Qualifications:
- At least 3 years of experience in project management, process management, program management, or risk management
Preferred Qualifications:
- Advanced Degree (such as Bachelor’s Degree or Master's Degree)
- Experience in regulatory compliance related to AML
- Six Sigma Certification
- 3+ years of experience working with cross functional teams to deliver consumer experience
- Fraud Experience